How long will take to get my Order?
All Non-Custom Items will ship within 1-5 business days After Order is Received.
All Custom Shirts will ship 1-2 Weeks after After Order is received unless otherwise stated or it is a Rush Order.
All Custom Printed Cups/Tumblers will ship 1 week After Order is received unless it is otherwise stated or it is a rush order.
All Handmade Trays will ship 1-7 business days After Order is received unless it is otherwise stated or it is a rush order.
All Handmade Cups/Tumblers will ship 2-3 weeks After Order is received unless it is otherwise stated or it is a rush order.
Can I Change the address?
-There will be absolutely NO address changes once an order has been placed. This is for our protection as well as yours. Please ensure you have entered the correct shipping address.
-If you have entered the wrong address, and your order has NOT been shipped yet: your order will be cancelled and refunded and you will have to order again with the correct address.
-If your order has been shipped with the wrong address: You will be responsible for contacting USPS to change the address. You can also attempt to make a package intercept on the usps website. you will be responsible for the fees charged.
-If USPS is unable to change the address, and they ship it back to me, I will refund and cancel the order at the time the package is delivered, and you will have to place a new order. I will not provide any type of refund until returned package is received. refund will only include product price, I will not refund shipping.
-Lost USPS packages will be resolved on a case by case basis. Please email us for help If you have not received your order and it's been over 2 weeks. We are NOT obligated to refund or replace any orders due to USPS losing an order. You will have to file a claim with USPS if something is lost.
What if I have a problem with my order Customized Order?
ALL DRINK WARE is Non-Refundable We do NOT accept returns or exchanges however:
If you have a problem with your order:
-Once your item has been delivered, you have 24 hours to contact me if there is any problem with your item caused by an error ON MY PART. Buyer is responsible for shipping to me if this is the case, I will then fix item at no charge to you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Can I Return a Gift Card?
Unfortunately, we cannot accept returns on sale items or gift cards.
What If I want to return something other than a Drinkware?(tumbler, cup, wine glass, water bottle etc.)
Return Policy for All other Items:
Refund/Return Policy We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and packaged correctly to ensure product does not get damaged in transit.
To start a return, you can contact us at
info@ohcustoms.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without being authorized first will NOT be accepted.
You can always contact us for any return question at
info@ohcustoms.com. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
